Support & Help Center

Use this if you cannot get into Mise, need to reset your password, or want to understand which sign-in method to use.

1. If you used Apple or Google to create your account, choose that same sign-in option again instead of email/password.
2. If you use email/password, request a password reset from the sign-in screen and open the reset link on the same iPhone where Mise is installed.
3. If a sign-in or reset link opens in your browser, return to Mise and try again from the app. Updating Mise first can also help app links open correctly.
4. If you still cannot sign in, email support with the email address on your account and the sign-in method you tried.

Good to know: For account deletion or data export, use the Data, Privacy & Account Deletion drawer so the request goes to the right privacy inbox.

Use this if recipes are not landing where expected, your plan looks off, or your grocery list needs cleanup.

1. Swipe right on Discover recipes to add them to the active week, or open a recipe detail page and tap Add to Plan.
2. Check the week selector in the Plan tab before swiping if a recipe appears to be going to the wrong week.
3. After your plan looks right, open Grocery to see the generated list organized by ingredient category.
4. Add one-off items manually from the Grocery tab when you need staples or non-recipe items on the same list.

Good to know: If the grocery list looks wrong, send us the recipe name and a screenshot of the plan and grocery list so we can trace the issue.

Mise subscriptions are managed by Apple or Google, so billing changes happen through the store account you used to subscribe rather than directly on the website.

1. To cancel, open iPhone Settings, tap your name, tap Subscriptions, choose Mise, then tap Cancel Subscription.
2. On Android, open Google Play, tap your profile picture, choose Payments & subscriptions, then Subscriptions, and manage Mise there.
3. To restore a purchase, make sure you are using the same Apple ID or Google Play account that purchased Mise, then use Restore Purchases in the app if available.
4. For refunds, Apple handles App Store purchase refund decisions through reportaproblem.apple.com. Google Play refunds are handled through your Google Play purchase history.
5. Deleting your Mise account does not cancel an active App Store or Google Play subscription. Cancel the subscription separately in the store account settings.

Good to know: If you contact support about billing, include whether you subscribed with Apple or Google Play and what screen you are seeing in Mise.

Use this if you are adding a family recipe, scanning from a cookbook, or fixing a recipe that did not import cleanly.

1. Open Profile, go to Your Recipes, then choose whether to create a recipe manually or scan one with your camera.
2. For best scanning results, use a bright image, avoid shadows, and keep the full ingredient list and instructions visible.
3. Review the extracted recipe before saving. You can edit title, ingredients, and instructions if the scan misses formatting.
4. Saved custom recipes can be added to meal plans like other recipes.

Good to know: If scanning repeatedly fails, try a screenshot or manually create the recipe, then send support the original image if you want us to investigate.

Use this for deleting your account, exporting personal data, or asking how Mise handles privacy requests.

1. To delete your account from the app, open Mise, go to Profile, and tap Delete Account.
2. If you cannot access the app, email privacy@themiseapp.com from the email address associated with your account.
3. Use Account Deletion Request or Data Export Request in the subject line so we can route it correctly.
4. We process deletion and export requests within 30 days.

Good to know: Account deletion removes saved recipes, favorites, and meal plans, but it does not cancel an App Store or Google Play subscription.

Use this before contacting support if something looks stuck, missing, or out of sync.

1. Update Mise to the latest App Store or Google Play version.
2. Close and reopen the app, then try the action again on a stable internet connection.
3. Confirm you are signed into the same Mise account and store account you used before.
4. Take a screenshot of the issue and note what you expected to happen. That helps us reproduce it faster.

Good to know: If the issue affects your account, avoid deleting the app before contacting support unless you are sure your data is synced.