Support & Help Center
Need help with the Mise recipe discovery and meal planning app? Find quick answers for accounts, meal planning, grocery lists, subscriptions, and data requests below, or reach out to our support team directly.
Popular Help Topics
Start here if you need help getting into the app, planning meals, managing subscriptions, or understanding how your Mise account data works.
Account & Login Help
Help with sign-in, password reset, account deletion, and data export requests for your Mise account.
Meal Planning & Grocery Lists
Learn how to add recipes to your weekly plan, manage multiple weeks, and use automatic grocery lists.
Subscription & Billing
Find instructions for managing your Apple subscription, restoring purchases, and requesting refunds through Apple.
Recipe Scanning & Custom Recipes
Get help creating your own recipes, scanning recipes with your camera, and saving them for later meal plans.
Email Support
Get help from our team. We typically respond within 24-48 hours.
support@secondshiftventures.comIn-App Feedback
Shake your device while in the app to quickly send feedback or report a bug.
Open Mise and shake!Our response time: We aim to respond to all support requests within 24-48 hours during business days.
Quick Troubleshooting
App link opens in the browser
Update Mise to the latest version on your iPhone, then reopen the email or sign-in link from your phone.
Subscription changes are missing
Make sure you are signed in with the same Apple ID used for your purchase, then look for a restore purchases option in the app.
Recipe scan did not format correctly
Try a brighter image or clearer screenshot, then review and edit the extracted text before saving the recipe.
Frequently Asked Questions About Mise Support
Getting Started
Meal Planning
Grocery List
Subscription & Billing
Your Recipes
Account Management
How to Delete Your Account
We're sorry to see you go. To delete your account and all associated data:
- Open Mise and go to the Profile tab
- Tap "Sign Out" at the bottom of the screen
- Email us at privacy@secondshiftventures.com from the email address associated with your account
- Include "Account Deletion Request" in the subject line
- We will process your request and delete your data within 30 days
Note: Account deletion is permanent and cannot be undone. All your saved recipes, favorites, and meal plans will be deleted.
How to Cancel Your Subscription
To cancel your Mise subscription:
- Open the Settings app on your iPhone
- Tap your name at the top
- Tap "Subscriptions"
- Find and tap "Mise"
- Tap "Cancel Subscription"
You'll continue to have access to premium features until the end of your current billing period.
How to Export Your Data
You can request a copy of all your personal data by emailing privacy@secondshiftventures.com with the subject line "Data Export Request". Include the email address associated with your account. We'll provide your data within 30 days.
Need More Help?
If you cannot find your answer above, email support@secondshiftventures.com with details about your issue, your device, and any screenshots that might help. For account deletion or data requests, contact privacy@secondshiftventures.com.