Support & Help Center
Need help with Mise? We're here for you! Find answers to common questions below or reach out to our support team.
Email Support
Get help from our team. We typically respond within 24-48 hours.
support@themiseapp.comIn-App Feedback
Shake your device while in the app to quickly send feedback or report a bug.
Open Mise and shake!Our response time: We aim to respond to all support requests within 24-48 hours during business days.
Frequently Asked Questions
Getting Started
How do I create an account?
You can create an account using Apple Sign-In, Google Sign-In, or email/password. When you first open the app, you'll go through a short onboarding process and be prompted to create an account. You can also try the app in Demo Mode first and create an account later from the Profile tab.
How do I discover new recipes?
Go to the Discover tab and start swiping! Swipe right on recipes you like to add them to your meal plan, or swipe left to skip. You can tap on any recipe card to see full details, ingredients, and instructions before deciding.
How do I set my dietary preferences?
Go to Profile > Dietary Preferences. You can select dietary types (vegetarian, vegan, gluten-free, etc.) and the app will filter recipes accordingly. You can also set temporary filters on the Discover screen using the filter button.
Meal Planning
How do I add recipes to my meal plan?
There are several ways: (1) Swipe right on recipes in the Discover tab, (2) Tap "Add to Plan" from any recipe detail page, (3) In the Plan tab, tap on an empty slot and choose from your favorites or search for a recipe.
Can I plan for multiple weeks?
Yes! You can plan for the current week and next week. Use the week selector at the top of the Plan tab to switch between weeks. When swiping in Discover, recipes are added to whichever week you have selected.
How do I change which day my week starts on?
Go to Profile > Meal Planning section. You can choose to have your week start on Sunday, Monday, or Saturday. Your meal plan will automatically reset at the start of each new week.
Grocery List
How does the grocery list work?
Your grocery list is automatically generated from the recipes in your current week's meal plan. Ingredients are organized by category (produce, dairy, etc.) and combined when the same ingredient appears in multiple recipes. You can also add custom items manually.
Can I add my own items to the grocery list?
Yes! Tap the "+" button on the Grocery tab to add custom items. These will appear alongside your recipe ingredients. You can categorize them however you like.
Subscription & Billing
How do I manage my subscription?
Your Mise subscription is managed through your Apple ID. To view or cancel your subscription: Open Settings on your iPhone > Tap your name > Subscriptions > Find Mise and manage from there.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund. Sign in with your Apple ID and follow the instructions.
How do I restore my purchases on a new device?
Simply sign in with the same Apple ID or account you used to subscribe. Your subscription should restore automatically. If it doesn't, look for a "Restore Purchases" option on the subscription screen.
Your Recipes
Can I add my own recipes?
Yes! Go to Profile > Your Recipes to create recipes manually or scan recipes from cookbooks and websites using your camera. Your custom recipes can be added to meal plans just like any other recipe.
How does recipe scanning work?
In Your Recipes, tap "Scan Recipe" and point your camera at a printed recipe or screenshot. The app uses OCR to extract the text and automatically formats it into a recipe. You can review and edit the result before saving.
Account Management
How to Delete Your Account
We're sorry to see you go. To delete your account and all associated data:
- Open Mise and go to the Profile tab
- Tap "Sign Out" at the bottom of the screen
- Email us at privacy@themiseapp.com from the email address associated with your account
- Include "Account Deletion Request" in the subject line
- We will process your request and delete your data within 30 days
Note: Account deletion is permanent and cannot be undone. All your saved recipes, favorites, and meal plans will be deleted.
How to Cancel Your Subscription
To cancel your Mise subscription:
- Open the Settings app on your iPhone
- Tap your name at the top
- Tap "Subscriptions"
- Find and tap "Mise"
- Tap "Cancel Subscription"
You'll continue to have access to premium features until the end of your current billing period.
How to Export Your Data
You can request a copy of all your personal data by emailing privacy@themiseapp.com with the subject line "Data Export Request". Include the email address associated with your account. We'll provide your data within 30 days.